Man And Van Knightsbridge Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Knightsbridge provides services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all domestic and commercial transport, removals, delivery, collection, loading, unloading, and related services supplied by the company. The purpose of this page is to explain the key rules that govern our service relationship in a clear, fair, and legally consistent way. It should be read carefully before confirming any booking, as it affects rights, responsibilities, and limitations of liability.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service. The phrase Man And Van Knightsbridge may be used to describe the trading name under which services are offered. These terms apply alongside any specific quotation, booking confirmation, written instruction, or service notes agreed at the time of reservation. Where a confirmed booking conflicts with a general term, the confirmed booking details will take priority only to the extent of that specific inconsistency.
Booking process begins when you submit service details, including collection and delivery locations, access conditions, item descriptions, preferred dates, and any special requirements. A quotation may be provided based on the information supplied, and that quotation is usually an estimate unless we expressly confirm a fixed price in writing. A booking is not guaranteed until we accept it and send confirmation. We may refuse or withdraw acceptance if the information provided is incomplete, inaccurate, or if the required service cannot reasonably be delivered on the proposed terms.
When arranging a man and van service in Knightsbridge, you must ensure that all essential facts are disclosed before confirmation. This includes the number and size of items, presence of fragile or valuable goods, stairs, lifts, parking restrictions, long carrying distances, and any item requiring disassembly or special handling. If the actual job differs from the information originally provided, we may revise the price, change the crew or vehicle, or decline to carry out part of the work if it is unsafe or impractical. Any delay, additional labour, waiting time, or unsuccessful attempt caused by incorrect or incomplete information may be chargeable.
It is your responsibility to check the booking confirmation carefully. If any detail is incorrect, you must notify us promptly so that corrections can be made before the service date. We may ask for further information or photos to assess access, parking, or item condition. For the avoidance of doubt, a quotation does not guarantee availability, and availability does not guarantee acceptance of unusually heavy, hazardous, restricted, or regulated goods. The service is provided subject to operational capacity, lawful access, and compliance with applicable transport and safety requirements.
Payments must be made in accordance with the agreed payment terms stated at the time of booking or invoicing. Unless otherwise agreed, payment is due on completion of the service, and we may require a deposit, card pre-authorisation, or advance payment for certain jobs. Accepted payment methods may vary, and we are not obliged to commence or continue work if payment arrangements are not satisfied. Any bank charges, failed payment costs, or reasonable recovery expenses caused by non-payment may be added to the amount owed where permitted by law.
For any moving service by Man And Van Knightsbridge, prices are based on the information supplied by the customer and may include labour time, vehicle use, fuel, congestion charges where applicable, and any waiting or parking costs reasonably incurred. If the job takes longer than expected due to access issues, missing items, traffic, unsafe handling conditions, or customer delay, the extra time may be charged at the applicable rate. Where a fixed quotation is given, it applies only to the agreed scope and time frame. Any additional work requested on the day may be treated as a separate chargeable service.
All invoices, estimates, or receipts should be checked on receipt. If you dispute a charge, you must raise it promptly and provide sufficient detail for review. We may withhold future bookings, refuse onward work, or suspend service provision where outstanding balances remain unpaid. Interest or statutory late payment charges may apply to overdue commercial accounts where allowed by law. Nothing in these terms affects your statutory rights as a consumer, where applicable, but those rights do not remove your obligation to pay for services properly supplied in accordance with the booking.
Cancellations and amendments are permitted subject to the notice period, service type, and operational circumstances of the booking. If you need to cancel or reschedule, you should notify us as soon as possible. The closer the cancellation is to the scheduled service time, the more likely it is that charges will apply. If a vehicle, crew, or subcontracted resource has already been allocated, we may charge for costs reasonably incurred, including preparation time, travel, or missed work opportunities. A late cancellation may therefore attract a partial or full fee, depending on the circumstances.
We may cancel or postpone a booking if we are prevented from performing the service due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, illness, or other operational disruption. In such cases, we will use reasonable efforts to arrange an alternative date or provide a refund of any advance payment for services not supplied, subject to deductions for work already completed where lawful. We are not responsible for indirect losses arising from cancellation or delay where those losses are excluded by these terms and permitted by law.
If the customer is not present, cannot be contacted, or fails to provide access, keys, permits, parking arrangements, or required instructions at the agreed time, we may treat the booking as a failed attendance and charge accordingly. A van and man service often depends on timely cooperation from the customer, and delays can affect scheduling for other jobs. Reasonable waiting time may be charged. If we are unable to complete the service due to circumstances attributable to the customer, any redelivery, reattempt, storage, or return journey may also be chargeable.
Liability is limited to losses and damage directly caused by our negligence or breach of contract, subject always to the exclusions and limitations permitted under UK law. We will take reasonable care when handling items, but you remain responsible for ensuring that goods are adequately packed, secured, and suitable for transport unless we have expressly agreed to pack or prepare them. We are not liable for pre-existing damage, wear and tear, inherent fragility, electrical or mechanical faults, or loss resulting from inadequate packaging, unless the damage was caused by our proven negligence.
Where we are asked to dismantle, assemble, connect, disconnect, or carry special items, you must inform us in advance if any item is expensive, antique, fragile, irreplaceable, or requires specialist handling. We may refuse to move items that are unsafe, prohibited, or likely to cause damage to property, people, or equipment. The customer should ensure that floors, walls, doorways, and access routes are protected where necessary. We may decline to carry items through spaces that are too narrow, unsafe, or unsuitable for safe manual handling. Any assistance provided with handling is given on the understanding that access conditions are acceptable and lawful.
Waste regulations must be observed at all times. We do not remove, transport, or dispose of waste except where this has been expressly agreed and carried out in accordance with applicable UK environmental law and waste carrier requirements. The customer must not present hazardous, clinical, electrical, chemical, or controlled waste without prior written agreement. Any waste handed over must be accurately described, and you may be required to provide information about its nature, quantity, and destination. Illegal dumping, fly-tipping, or improper disposal is strictly prohibited, and the customer is responsible for ensuring that any disposal request is lawful.
Where waste removal is agreed, it may be subject to additional charges, documentation, and restrictions based on the type and amount of material. We may refuse to handle items that require a specialist permit, separate treatment, or authorised disposal route. The customer warrants that any goods identified for disposal are genuinely waste and are not subject to ownership disputes, recall, contamination risk, or legal restriction. If you provide waste that has been misdescribed or unlawfully presented, you will be liable for all resulting costs, fines, claims, clean-up expenses, and reasonable administrative charges.
Insurance and claims may be available only to the extent stated in a booking confirmation or separate written policy summary. Any claim for loss or damage must be reported as soon as reasonably possible and, where practical, before the vehicle leaves the delivery point. You may be required to provide evidence, photographs, item values, purchase details, packaging information, and a description of the events leading to the claim. We may reject claims that are not notified promptly or that are unsupported by reasonable evidence. Compensation, if due, will be assessed fairly and in accordance with applicable law.
Our total liability for any claim arising from a single service shall, to the fullest extent permitted by law, be limited to the amount paid or payable for that specific service, unless a different limit is required by statute. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. We will not be liable for loss of profit, business interruption, anticipated savings, reputational harm, or other indirect or consequential losses, except where such exclusion is not permitted by law.
Customer obligations include ensuring that the goods are owned by you or that you have authority to arrange their transport, that all items are lawful to move, and that no dangerous or prohibited goods are concealed among the load. You must tell us about items such as firearms, explosives, pressurised containers, flammable materials, chemicals, perishable goods, live animals, cash, or high-value jewellery. We may refuse any item we reasonably believe to be unsafe, unlawful, or unsuitable. You are also responsible for obtaining any permissions, permits, or building approvals needed for the service.
Any estimate of time is provided in good faith but is not guaranteed, as journey duration and loading times may vary. We are not responsible for delays caused by traffic, roadworks, weather, third-party actions, or access problems beyond our reasonable control. If a delay makes it impossible to continue within the booked period, we may rearrange the remaining work or charge additional time if the customer requests continuation. The use of the service implies acceptance that logistics can change during the day and that reasonable adjustments may be necessary.
Data and records provided for booking, invoicing, and service delivery may be stored and used for operational, legal, accounting, and dispute-resolution purposes in accordance with applicable data protection law. We may retain booking records, correspondence, and delivery notes for a reasonable period. Information supplied by you must be accurate and complete, and you must notify us of any change that could affect the service. We may rely on the contact and access details you provide, and we are not liable if incorrect information leads to a missed booking, delay, or failed delivery.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force. No waiver of any term shall be deemed a continuing waiver unless agreed in writing.