Man and Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Knightsbridge provides removal and related services to private and business customers. By placing a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

These terms apply to all services carried out by Man and Van Knightsbridge, including but not limited to house moves, office moves, man and van services, collection and delivery, loading and unloading, packing, furniture dismantling and reassembly, and related services in our service area.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking the services.

Services means the removal, transport, man and van, delivery, packing, loading, unloading, dismantling, reassembly or any related services that we agree to provide.

Vehicle means any vehicle used by us to carry out the services.

Goods means any items, belongings, furniture, equipment or other property handled, transported or stored by us on behalf of the customer.

Contract means the agreement between the customer and Man and Van Knightsbridge for the provision of the services, incorporating these Terms and Conditions.

2. Booking Process

2.1 Bookings may be made by the customer through our online enquiry form or by contacting us using our published contact details. A booking is not confirmed until we have provided written confirmation and, where required, received a deposit or full payment.

2.2 When requesting a quotation, the customer must provide accurate and complete information, including collection and delivery addresses, access details, parking arrangements, the nature and quantity of goods, and any special requirements such as dismantling, packing or additional stops.

2.3 Quotations are based on the information supplied by the customer and are valid for a limited period as stated in the quotation. We reserve the right to revise or withdraw an estimate if the information provided is incomplete, misleading or subsequently changes.

2.4 We may conduct a virtual or in-person survey where appropriate. Any quote issued after a survey supersedes prior estimates given without a survey.

2.5 The customer is responsible for ensuring that adequate parking, loading and unloading access is available at both collection and delivery locations. Any charges or penalties arising from inadequate access or parking restrictions may be charged to the customer.

3. Services and Service Area

3.1 Man and Van Knightsbridge provides local and regional removal and man and van services within our usual service area. Extended travel or long-distance moves may be subject to additional charges and conditions.

3.2 The scope of the services will be set out in the confirmation sent to the customer. Any additional work requested on the day that was not included in the original booking may be charged at our prevailing hourly or fixed rates, subject to vehicle and staff availability.

3.3 We reserve the right to use subcontractors or partner companies to carry out all or part of the services. In such cases, these Terms and Conditions will still apply.

3.4 We will use reasonable care and skill in providing the services but do not guarantee completion of the work within any specific time unless expressly agreed in writing as a time-critical service.

4. Customer Responsibilities

4.1 The customer must ensure that all goods are properly packed and ready for transport unless packing services have been booked. Fragile items should be clearly labelled and adequately protected.

4.2 The customer must be present, or have an authorised representative present, at the collection and delivery addresses to provide access, directions and to sign any documentation as required.

4.3 The customer must ensure that all goods to be moved are owned by the customer or that the customer has full authority to move them. The customer will indemnify us against any claim arising from the removal of goods without the consent of the owner.

4.4 The customer must secure all valuables, important documents, jewellery, money and similar items separately. We do not accept responsibility for loss or damage to such items unless we have expressly agreed in writing to transport them.

4.5 The customer is responsible for disconnecting, defrosting and preparing appliances prior to the move, unless otherwise agreed. We do not disassemble or reinstall gas appliances or carry out electrical or plumbing work.

5. Prohibited and Restricted Items

5.1 We will not transport items that are legally prohibited, unsafe or unsuitable for carriage, including but not limited to explosives, firearms, illegal substances, flammable or hazardous materials, perishable goods, and items that may cause damage to the vehicle or other goods.

5.2 If the customer submits such items without our knowledge, the customer will be solely responsible for all resulting loss, damage or legal consequences, and will indemnify us against any claims or penalties.

6. Charges and Payments

6.1 Charges may be based on an hourly rate or a fixed price, as specified in the booking confirmation. Additional charges may apply for waiting time, extra mileage, congestion or road charges, extended labour, late changes or additional services requested on the day.

6.2 Unless otherwise agreed, payment is due at the time specified in the booking confirmation. We may require a deposit to secure the booking, with the balance payable prior to or on completion of the services.

6.3 Payment methods accepted will be stated in our communications and may include bank transfer, card payment or other approved methods. Cash payments may be subject to prior agreement.

6.4 If payment is not received when due, we reserve the right to suspend or cancel the services and to retain possession of goods until payment is made in full. We may also charge interest on overdue amounts at the statutory rate applicable under UK law.

6.5 All prices are quoted exclusive of any applicable taxes or charges unless expressly stated otherwise.

7. Cancellations and Amendments

7.1 The customer may cancel or amend a booking by giving us notice in writing. The effective date of cancellation is the date on which we receive the notice.

7.2 Cancellation charges may apply, calculated as a percentage of the agreed price, depending on the amount of notice given. If the customer cancels more than a specified number of days before the service date, a reduced or no cancellation fee may apply. If cancellation occurs at short notice, up to the full fee may be charged to cover costs and lost bookings.

7.3 If the customer wishes to change the service date, time, address or scope of work, we will endeavour to accommodate the request but cannot guarantee availability. Changes may result in an adjusted quotation or rescheduling fee.

7.4 We reserve the right to cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness, accidents, road closures or safety concerns. In such cases, we will seek to rearrange the service at the earliest convenient time. Our liability will be limited to refunding any payments received for the affected booking if an alternative arrangement cannot be agreed.

8. Delays and Waiting Time

8.1 While we make every reasonable effort to arrive at the agreed time, arrival times are estimates and not guaranteed unless expressly stated as part of a time-critical service.

8.2 If delays occur due to factors beyond our control, including traffic conditions, weather or issues at the customer premises, we will not be liable for any resulting loss or inconvenience.

8.3 Waiting time caused by the customer, including but not limited to lack of access, delays with keys, incomplete packing, or issues with building management, may be charged at our standard hourly rate.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your goods while they are in our possession. However, our liability for loss of or damage to goods is limited as set out in this section.

9.2 We are not liable for loss or damage arising from faulty or inadequate packing by the customer, normal wear and tear, inherent defects, atmospheric or climatic conditions, or handling of goods that are especially fragile, poorly constructed or already damaged.

9.3 We are not liable for indirect or consequential loss, including loss of profits, loss of enjoyment, loss of business, or any other indirect loss arising out of or in connection with the services.

9.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event within a reasonable period after completion of the services. The customer must provide evidence of the loss or damage, including photographs and proof of value where requested.

9.5 Our total liability for any individual item will not exceed its reasonable current value or a fair repair cost, subject to any applicable overall limit. We may choose at our discretion to repair or replace an item or offer financial compensation.

9.6 We are not liable for loss or damage to items of particularly high value, such as artwork, antiques, collections, valuable documents, or specialist equipment, unless these have been specifically declared to us in advance and we have agreed in writing to accept such items for carriage.

10. Access, Property and Building Protection

10.1 The customer is responsible for ensuring that the property, building and any common areas are prepared for the move. This includes protecting floors, walls and doors where necessary or as required by building management.

10.2 If lifts, stairwells or access routes are unsuitable or restricted, we may refuse to move certain items or may need to use alternative methods which could incur additional charges.

10.3 We are not responsible for damage to property where reasonable care has been taken but the risk arises due to narrow access, difficult manoeuvring spaces, uneven surfaces or pre-existing structural weaknesses.

11. Waste Regulations and Disposal

11.1 Man and Van Knightsbridge operates in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a household rubbish collection service and will not remove general waste, contaminated items or hazardous materials unless specifically agreed and authorised.

11.2 Any disposal of unwanted items must be agreed in advance and may be subject to separate charges, which may include waste transfer fees, recycling charges and additional labour or transport costs.

11.3 We will only dispose of items at authorised facilities and in compliance with relevant waste disposal regulations. We will not be responsible for any items handed to us for disposal that the customer later claims were not intended to be discarded.

11.4 Fly-tipping and unlawful disposal of waste are criminal offences. We do not engage in such practices. The customer must not request or encourage any unlawful disposal. Any request of this nature will be refused, and the contract may be terminated without refund.

12. Insurance

12.1 We maintain insurance cover appropriate to our operations, subject to the terms, conditions and exclusions of the relevant policies.

12.2 The customer is encouraged to obtain additional insurance if they require cover beyond the limitations set out in these Terms and Conditions or where they have items of exceptional value.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can attempt to resolve the matter promptly.

13.2 Complaints should be submitted in writing with full details of the issue and any supporting evidence. We will review the complaint and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will use the personal information you provide to deliver our services, process payments, manage your booking and communicate with you. Your information will be handled in accordance with applicable data protection laws in the United Kingdom.

14.2 We will not sell your personal data to third parties. We may share necessary information with subcontractors or service partners solely for the purpose of fulfilling your booking.

15. Force Majeure

15.1 We are not liable for any failure or delay in performing our obligations under the contract where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, public disturbances, strikes, acts of government or other unforeseen events.

15.2 In such circumstances, we may suspend the services for the duration of the event or cancel the contract without liability, subject to refunding payments received for any services not provided.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract between the customer and Man and Van Knightsbridge are governed by and construed in accordance with the laws of England and Wales.

16.2 Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

17.4 These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and Man and Van Knightsbridge in relation to the services and supersede any prior discussions or representations.